Terms of service
Find important information on purchases at PUNTINO webshop here.
1. Conclusion of the contract:
The presentation of goods in the online store does not constitute a legally binding offer but a non-binding online catalog instead. By clicking the button “order with obligation to pay”, you submit a binding order regarding the goods in the shopping cart. The confirmation of the order’s receipt is issued immediately upon sending the order and does not constitute acceptance of the contract. We may accept your order by sending an order confirmation via email or by shipping the goods within two days.
2. Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (DANITEKS d.o.o., Ilica 37, 10000 Zagreb, Croatia, e-mail: info@puntino.shop) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
Effects of withdrawal
In the event of unilateral termination of the contract, we will reimburse you for payments we have received from you, without undue delay and in no case no later than 14 days from the day we were notified of your decision to unilaterally terminate this contract. We will make the refund using the same payment method that You used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any additional charges as a result of such reimbursement. We reserve the right to refund costs after we receive the return of the goods.
You should send the goods back, unused in undamaged original packaging, to our address. You bear the costs of returning the goods. The deadline is met if you send the goods back before the expiry of the 14 days. You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except for handling necessary to determine the nature, characteristics and application of the goods.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract to:
DANITEKS d.o.o., Ilica 37, 10000 Zagreb, Croatia, e-mail: info@puntino.shop
I/We* hereby give notice that I/We* withdraw from my/our* contract:
of purchase/sale of the following goods*:
for the provision of the following service*:
ordered on*/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) only if this form is notified on paper:
Date
________________________________
* Delete as appropriate.
3. Exclusion of the right of withdrawal:
The right of withdrawal is excluded for contracts on the supply of goods (i) which are made to the consumer’s specifications or are clearly personalized or (ii) which are liable to deteriorate or expire rapidly or (iii) which are sealed and are not suitable for return due to health protection or hygiene reasons, provided they were unsealed after delivery.
4. Shipping and customs
The customs process for the import in the destination country will be initiated and coordinated by PUNTINO. A service provider will declare the import for your account and in your name. You are liable for the payment of all fees (customs duty, VAT, and other taxes) in connection with the delivery of goods. In the case of returns, you are also responsible for the export clearance. You are free to use a service provider that will handle the process for your account and in your name. Issuance of goods occurs in common household amounts only and goods are issued to end consumers only. The unauthorized military use of goods is strictly prohibited.
5. Warranty
If the delivered goods are defective, you are entitled to statutory warranty claims. PUNTINO does not give any additional warranties against defects other than the rights provided by law.
6. Shipping cost
Delivery costs are borne by the customer according to the price shown in the shopping cart. The delivery price includes VAT.
7. Payment
Payment may be made through PayPal, a credit card (MasterCard, Visa, American Express, Union Pay, Discover, Diners Club International, and JBC), or a debit card.
Payment via PayPal
You pay directly through your PayPal account. Upon submitting your order, you will be forwarded to PayPal to clear the order value. As soon as our PayPal account has been notified about your authorization, shipping starts – depending on the shipping time indicated with the goods. Upon shipping, your PayPal account will, after having deducted discounts, as the case may be, vouchers, etc., be debited with the factual amount invoiced. Goods that have been made to the customer’s specifications or that are clearly personalized lead to an immediate debit of your PayPal account with the factual amount invoiced after having deducted discounts, vouchers, etc.
Payment via credit card and debit card
You immediately pay during the process of ordering by entering your card data. Upon shipping, your card will, after having deducted discounts, as the case may be, vouchers, etc., be debited with the factual amount invoiced. Goods that have been made to the customer’s specifications or that are clearly personalized lead to an immediate debit of your card with the factual amount invoiced after having deducted discounts, vouchers, etc.
8. Prices
Our prices are in euros and exclude statutory VAT, customs duties, and other taxes. For the avoidance of doubt, PUNTINO is not liable for customs duties and taxes payable to local authorities.
9. Reservation of ownership
Until full payment, the goods remain our property.
10. Electronic communication
You consent that communication related to the contract may occur in electronic form.
11. Contractual language/storage of order text
The contract is concluded in the English language. The text of the order is not stored with us and cannot be accessed anymore upon completion of the ordering procedure. You may, however, print your order text immediately upon having submitted the order.
12. Supplier identification
DANITEKS d.o.o.
Ilica 37, Zagreb
Croatia
OIB:49174949098
MB:00829722
Legal representatives
Boris Trupčević, director
Jasna Zemljić, director
Owner
Jasna Zemljić
The general terms and conditions of business are valid from June 1st, 2023.